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How to Change Local Station on Cbs All Access

CBS All Access Troubling Steps

Can't access your CBS All Access? Isn't that ironic..

Common issues with CBS All Access

I'm having trouble with my streaming service and I blame you!!!

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Live TV and Video Streaming Issues

To watch live TV, you must be a CBS All Access subscriber. Just follow the steps below:

  • Log in to your CBS account
  • Select the "Live TV" option from your device menu (make sure you have your location settings turned on) and choose which channel you'd like to watch: your local CBS station, CBSN, CBS Sports HQ, or ET Live

Live TV will start streaming!

Why can't I see anything on my live stream right now?

On occasion, some programming may be offered on your local CBS station TV broadcast that is not available on CBS.com or the CBS apps. If programming isn't available, you'll see a message on the CBS All Access Live TV screen that states the program is not currently available.

Which browsers are supported by CBS All Access?

Desktop Browsers For optimal streaming on desktop, users should be on Windows 8.1+ or Mac OS X 10.10+.

  • Google Chrome
  • Windows 7+, Mac OS X 10.9+
  • Latest version supported: v49 on Windows XP/Vista & Mac OS X 10.6 - 10.8
  • Mozilla Firefox
  • Windows 7+, Mac OS X 10.9+
  • Latest version supported: v52 on Windows XP/VIsta
  • Latest version supported: v48 on Mac OS X 10.6 - 10.8
  • Safari
  • Mac OS X 10.10+
  • Minimum support: v9
  • ​Microsoft Edge
  • Windows 10+
  • Internet Explorer (Flash support only)
  • Minimum support - v11 on Windows 8.1
  • Note: Support for Internet Explorer v11 on Windows 7 will end soon! Please switch to a supported browser before the end of 2018.

Mobile Browsers

  • iOS 9+, Safari
  • ​Android 4.4+, Chrome

Why isn't the show I want to watch available?

There are a number of factors that determine whether a show is available for All Access. Not all shows can be available to CBS All Access subscribers. We are working to expand our content offerings to make more seasons and episodes available.

How can I contact CBS All Access customer service?

Simply click the "Contact Us" button on the right side of this page. From there, you can either fill out the form to email us, or call (888) 274-5343 to speak to an agent.

Why did CBS switch to another game before the first one ended? I was watching via Live TV?

Occasionally, in a "Flex" game broadcast, your local CBS station may decide to switch programming to a different national game deemed to have broader viewership appeal or greater implications. During the playoffs, however, this will not happen. We apologize for any inconvenience. If you still have questions, we ask that you please contact your local CBS television affiliate.

Can I watch local programming on demand?

You can only watch a live stream of your local CBS station. While no local programming is available on demand, you do have access to on demand episodes of CBS daytime, primetime and late night programming.

Why am I seeing the "video is currently unavailable" error? I'm trying to stream CBS All Access?

If you're seeing the "video unavailable" message when you try to stream video, please use these steps to resolve it.

-Check your Internet Connection
You need a high speed connection of 4 MBPS or more to stream CBS All Access content. If your speed is too low, please contact your Internet Service Provider (ISP) to discuss options to increase it.

-Disable Ad Blockers
Please remove or disable any ad blocking software (i.e. AdBlock) before attempting to stream videos. If you do not have an ad blocker installed, try these steps:

  1. Refresh/reload the page (desktop/laptop users can use the keyboard shortcut, Ctrl + F5)
  2. Clear your cookies and cache data within your browser.
  3. Close the browser and relaunch it.
  4. Return to the video player page and sign in.

-Turn off Tracking Protection (Firefox only)
To disable tracking protection in private windows:

  1. Click the hamburger (3 vertical lines) in the top right corner of the screen. A pop-up menu displays.
  2. Click "Preferences" to open this page, then select "Privacy" from the left-panel menu.
  3. On the Privacy page,  remove the checkmark next to "Use Tracking Protection in Private Windows under the Tracking section.
  4. Resume watching your video

-Switch to Another Browser
Try watching video using an alternate browser. If the issue is browser-related, this should resolve the problem. To learn more about our supported browsers, click here.

-Clear your Browser's Cache and History
For instruction, please review this helpful FAQ.

Why can't I watch previous seasons of all shows?

Not every CBS show has previous seasons available. Please check our site frequently for new content

Do you support live streams on different devices at the same time?

You can use any number of devices. However, you may only use a maximum of two simultaneous streams (measured across all content available on All Access) at any time regardless of the number of devices that CBS Interactive permits you to use with All Access. CBS Interactive may change the maximum number of simultaneous streams of All Access that you may use at any time in its sole discretion.

Why am I getting a "Can't find my location" error message?

Make sure you've shared your location with CBS.com via your browser or device settings and that you've entered your zip code correctly.

When I try to sign into CBS with my Optimum credentials I get an error. I already have a CBS All Access subscription, so what do I do now?

If you signed up for CBS All Access through Optimum Online and have already activated your subscription: * Please sign in to your CBS All Access account with the CBS username and password (NOT your Optimum username and password) you created upon activation. If you have not yet activated your subscription: * Please go HERE (www.cbs.com/optimum) and follow the instructions. You will be prompted to create a CBS.com username and password, and you will always use those credentials to sign in to CBS All Access.

Why am I still seeing ads with Commercial Free?

Commercial Free subscribers enjoy the majority of on-demand content free from promotions; however, select shows, current and prior seasons, will still include brief promotional interruptions.

How can I change payment information on my mobile device?

Using your web browser on your mobile device:

1. Tap "Account" on the menu bar
2. Select "Edit", next to "Your Payment Information". For security purposes, re-enter your password when prompted.
3. Enter payment information (and any new address information), then click the "Update Payment Information" button.
4. Upon successful payment update, a confirmation message will display.

I'm having issues streaming video on my Apple TV. What should I do?

Here are some easy ways to resolve most streaming video issues (for example, if the CBS app crashing or not opening, or you're hearing audio but not seeing video) on your Apple TV:

  1. Make sure you're using the most current version of the CBS app
  2. If you are using the most current version of the CBS app, try closing all background tasks and relaunching the app.
  3. Finally, restart your Apple TV

How do I add CBS All Access to my Roku Streaming Player?

There are two ways to do this:

-Add channel via your remote1. Go to the Roku home screen by clicking the "Home" button on your remote.
2. Navigate to the Roku Channel Store by selecting "Streaming Channels" from the menu.
3. Navigate to the "Movies & TV" category, then find and select the "CBS All Access" channel.4. Once on the CBS All Access screen, select "Add channel".
-Add channel via desktop/mobile device
1. Access Roku.com by clicking here.
2. Next, follow the prompts to either "Sign in" or "Create a Roku" account, depending on whether you are a first-time or returning Roku user.

I'm having issues streaming video in Roku. What should I do?

If you are having issues streaming video, please follow these troubleshooting tips:

  1. Restart your Roku (or click here for instruction).
  2. Check for manual Roku updates using these steps:
    • Press the Home button  on the Roku remote.
    • Scroll up or down and select Settings.Select System.
    • Select System update. Note: The System update screen displays the current software and build version, along with the date and time of the latest update.
    • Select Check Now to manually check for updates.

Where do I find the activation code for Xbox One?

On your Xbox One:

  1. Open "CBS All Access" App
  2. When the app has launched, use the remote to select "Settings", then "My CBS Account". Select "Sign Out" if you are already logged in.
  3. Select "Sign In or Sign Up for CBS All Access" and you will be presented with a website and a code.
  4. Using a web browser on a desktop, laptop, tablet, or mobile device, go to cbs.com/xboxOne and enter the code from your Xbox One.
  5. You will be prompted to login to your CBS All Access account. When prompted, enter your log-in credentials. When you have logged in successfully on the website, you will be logged in on your Xbox One.

This information is subject to change without notice due to product owner's preferences. For more information and most current information regarding any CBS ALL ACCESS services, please visit CBS ALL ACCESS official site.

How to Change Local Station on Cbs All Access

Source: https://knowledge.whyfly.com/cbs-all-access-troubling-steps