Prepare: Nosotros didn't recognize your sign in details Skype error

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Updated:

Posted: March 2020

  • Skype is a corking instant messaging service, simply many users reported various problems with it.
  • According to users, they can't sign in at all due to Sorry nosotros didn't recognize your sign in details fault message.
  • To gear up this problem, cheque your antivirus settings or try using Skype for Web as a workaround.
  • This is just 1 of the many Skype issues that you can meet. If y'all have boosted bug with Skype, check our Skype hub for more solutions.

Fix We didn't recognize your sign in details Skype error

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Skype is 1 of the most pop messaging services, only unfortunately, users reported certain bug with it on Windows 10. According to them, they are unable to sign in to Skype and every login try is followed by Lamentable we didn't recognize your sign-in details error message.

How do I fix Sad nosotros didn't recognize your sign in details fault on Skype?

Skype is one of the most popular messaging applications on Windows, but sometimes bug with Skype can occur. Speaking of Skype issues, here are some of the common problems that users reported:

  • Skype doesn't recognize sign in details – This message can announced if your username or password isn't correct. If yous get this error, check your sign-in details. If everything is in club, y'all might have to reset your countersign.
  • Skype name and password were not recognized – This tin can be a problem with your Skype client, and so if you're having this issue, reinstall Skype and check if the fault message still appears.
  • Skype tin't connect – This is another problem with Skype that yous tin encounter. If you become this error, exist sure to check if Skype servers are working properly. If there's an issue with Skype servers, you'll have to wait until Microsoft resolves the effect.
  • Skype oops delight check your details – Sometimes you might go this message instead. This is a similar problem, and in order to fix it, be sure to try all solutions from our commodity.

1. Use Skype for Spider web or endeavour signing in on a different device

If y'all're getting Deplorable nosotros didn't recognize your sign-in details error message, the problem might be with your desktop Skype client.

To bank check if this problem only affects the desktop client, we advise y'all to try signing in to Skype for Web and cheque if the problem appears.

In addition, you can also try signing in to Skype on your phone or on a unlike PC.

If Skype for Spider web and Skype on your telephone piece of work without whatsoever issues, it means that the problem is acquired by the desktop client, so you should reinstall it.

2. Reinstall Skype

Not being able to log in to Skype tin exist a big problem, and one of the potential solutions is to reinstall the application. Simply uninstall the application, restart your computer and try to install it again.

Users reported that they are unable to install Skype by using the aforementioned setup file, therefore it'southward recommended to download the latest full version of Skype.

The full version of Skype is actually an offline installation that doesn't download whatever files.

The offline installation contains all the necessary files, and it'due south perfect if yous don't have a constant Internet connection bachelor in order to install Skype.

In order to completely remove Skype, along with all of its files and registry entries, it'due south advised to use uninstaller software. This is a special kind of application created to completely remove any plan from your PC.

Using these tools you can uninstall Skype completely and remove all files and registry entries associated with Skype.

If you're looking for uninstaller software, we strongly advise yous to scan through our list of nifty uninstallers, since at that place are many great programs to choose from.

3. Change your hard drive serial number

Sometimes you'll get a Sorry nosotros didn't recognize your sign-in details error bulletin if Skype blocks your hard drive serial number.

To fix this problem, you need to change your hard bulldoze serial number. You can do this in several different ways, but the easiest solution is to download Hard Disk Serial Number Changer.

After downloading this tool you just need to run information technology, select your main partition, usually, that would be C, and you should see a difficult drive serial number that consists of eight characters separated past a nuance.

Change the series number a bit, for example, you can just alter a single character, and click the Alter button. Afterward doing that, your hard drive number should be changed.

Difficult drive series number changes every time y'all format your bulldoze, therefore this process should be harmless, and users didn't written report any bug afterward changing their hard drive serial number.

If you're concerned that something might become wrong, create a Arrangement Restore indicate or hard bulldoze disk image.

4. Check your antivirus settings

Antivirus and firewall software tin sometimes interfere with Skype, therefore be sure to check its settings.

Users reported issues with Eset Smart Security, and later turning off the option to scan SSL protocol the issue with Skype was resolved.

Expert Tip: Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. If y'all are having troubles fixing an fault, your organization may be partially cleaved. Nosotros recommend installing Restoro, a tool that will browse your motorcar and identify what the fault is.
Click here to download and start repairing.

Comport in listen that almost whatsoever antivirus programme can cause this error to announced, therefore cheque if your antivirus software has an option for scanning SSL protocol and disable it.

If yous tin't find this option, you might want to temporarily remove your antivirus and check if that fixes the issue.

If removing your antivirus solves the problem, you might want to consider switching to dissimilar antivirus software.

All these tools offer corking protection, and they won't interfere with your organisation or applications in any style, and then feel free to attempt them.

five. Use Facebook login to sign-in to Skype

If you tin can't sign in to Skype due to the Sorry nosotros didn't recognize your sign-in details error, you might want to try logging in with your Facebook business relationship instead.

According to users, they weren't able to sign in to Skype earlier, but later on trying to log in with their Facebook business relationship the issue was resolved completely.

This is merely a workaround, but it might work for you, so experience gratuitous to attempt information technology out.

six. Check the status of Skype's services

Sometimes you might meet Sorry nosotros didn't recognize your sign-in details Skype mistake because Skype services aren't available.

If you can't sign in on your desktop client, Skype for Web, and on the mobile version of Skype, it's rather probable that Skype is having some server problems.

You lot can always cheque if there are whatever issues with Skype's servers past doing to the https://back up.skype.com/en/condition.

There y'all can see all Skype services and their status. If Signing into Skype or whatever other service is having bug, that might preclude you from signing in to Skype.

Skype doesn't recognize sign in details

Since this is a server result, Microsoft is near probable aware of it, and information technology should be fixed in a thing of hours. If all Skype'southward services are working normally, but y'all all the same can't sign-in, the problem might be something else.

7. Cheque your username and countersign

If yous tin't sign in to Skype due to Lamentable we didn't recognize your sign-in details error, the trouble might exist your login information.

Sometimes you might not enter the sign-in information correctly, and that can crusade this error to appear. If you're completely certain that your sign-in information is correct, it's possible that your account is hacked.

To fix this, be sure to reset your Skype password and endeavour signing in with a new password.

If the new password doesn't work, the consequence is related to Skype's services or your Skype customer.

8. Disable tertiary-party applications and proxy

Sorry, we didn't recognize your sign-in details error can appear due to third-party applications on your PC.

If you're using a VPN, temporarily disable it and check if that solves the trouble.

Some users use a proxy in order to protect their privacy, and if you're one of those users, y'all might want to consider disabling it in club to solve this consequence. To do that, y'all need to do the following:

  1. Press Windows Fundamental + I to open up the Settings app.
  2. When Settings app opens, navigate to Network & Cyberspace department.
    Skype oops please check your details
  3. From the menu on the left select Proxy. Now turn off all options in the right pane.
    Skype doesn't recognize sign in details

Subsequently doing that, your proxy should be disabled and the issues with Skype will be resolved. If disabling proxy or VPN solves the effect, you might want to consider switching to a different VPN client.

Skype is one of the most popular messaging services in the globe, and Sorry nosotros didn't recognize your sign-in details error message can exist problematic, especially if you utilize Skype frequently.

As you tin can come across, this problem can be easily stock-still, and we hope that you solved this consequence past using ane of our solutions.

Oft Asked Questions

  • The almost common cause of this trouble is a damaged Skype installation. To gear up information technology, try reinstalling Skype.

  • Later you delete your Skype account, all data your Skype data will be permanently removed.

  • To open Skype in the browser, become to Skype'southward website and sign in. Click your proper noun in the top right corner and choose Use Skype online from the menu.